Responsible Gambling Policy

We take responsible gambling seriously and aim to help customers play safely and stay in control. Our approach is practical and player-focused: we provide clear tools, guidance and links to specialist support so anyone who wants to manage their play can do so quickly and discreetly.

Player protection principles

We believe gambling should be a form of entertainment and never a source of harm. That means promoting transparency, giving players control over activity on their account and responding promptly if someone shows signs of problem behaviour. We respect privacy and handle any requests for help or restrictions with sensitivity and confidentiality.

Activity-control tools

You can control your account settings at any time. Available controls typically include deposit limits, loss limits, session time limits, optional reality checks and temporary account breaks. If you need help setting these up we can walk you through the process via live chat or email support.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending in line with your budget. Limits take effect immediately and can be reduced at any time. Increasing a limit may be subject to a waiting period for your protection.

Loss limits

Loss limits allow you to cap how much you can lose over a set period. Use loss limits together with deposit limits to manage your overall exposure. Changes that increase limits may be delayed to prevent impulsive behaviour.

Time limits and breaks

Use session limits and reality checks to control time spent playing. You can also take an account break for a fixed period if you want a short pause. Temporary breaks can be applied instantly from your account settings or by contacting support.

Self-exclusion

If you need to stop gambling for a longer period you can request self-exclusion. Self-exclusion closes your account for the chosen period and prevents reopening until the exclusion ends. For customers in Great Britain, self-exclusion via schemes such as GAMSTOP is available to block access to participating sites across the market.

Signs of problematic behaviour

Watch for changes such as spending more than intended, chasing losses, borrowing to gamble, neglecting work or family, or hiding activity. Noticing one or more of these signs is a reason to use the tools above or seek independent help.

Tips for maintaining control

Decide a budget before you play, use deposit and loss limits, take regular breaks, avoid gambling when upset or tired, and never chase losses. Treat gambling as entertainment and only spend money you can afford to lose.

Professional help and support organisations

If you need further support, contact specialist organisations such as GamCare and Gambling Therapy. In Great Britain the National Gambling Helpline is also available 24/7: England and Scotland 0808 8020 133, Wales 0808 2819 265. If you prefer, reach out to our support team and we will help you access any services you need.